Return Policy
As the core apparel brand under Guangzhou Jingqi E-Commerce Co., Ltd., specializing in long dresses, sweaters, and Shirt tops, Docmienphi has always adhered to the mission of "providing consumers with high-quality apparel and a secure shopping experience" since its establishment. We fully understand that when purchasing apparel products, differences may arise due to factors such as size, fit, and personal preferences. Therefore, we have formulated a clear and comprehensive return policy to protect your legitimate rights and interests, allowing you to shop for Docmienphi products without worries. Whether you find that the size does not match, the fabric has quality issues, or you are unsatisfied with the style (provided that the return conditions are met) after receiving the product, you can apply for a return in accordance with this policy. We will provide support through a professional and standardized process to ensure that your shopping rights are fully protected.
I. Conditions for Return Application
- Return applications must be submitted within 7 days of receiving your Docmienphi product (based on the courier delivery confirmation time). Return applications submitted after 7 days will not be accepted; we appreciate your understanding.
- Products applied for return must be in a brand-new, unused condition with no signs of wear, washing, or odor, and must not affect secondary sales. Specific requirements include: no wear on the hems or necklines of long dresses, no snags or pilling on the knitted texture of sweaters, intact buttons, zippers, and other accessories on Shirt tops. All product tags, care labels, and packaging (such as brand dust bags and boxes) must be kept intact without any loss or damage.
- Returns are only accepted for reasons including product quality issues (e.g., fabric damage, craftsmanship defects, significant discrepancies between the size and product description), receiving the wrong product, or personal subjective reasons (e.g., dissatisfaction with the style or color). For returns due to personal subjective reasons, the return shipping fee shall be borne by you. For returns caused by product quality issues or incorrect delivery, the return shipping fee will be borne by Guangzhou Jingqi E-Commerce Co., Ltd. (You need to advance the shipping fee first, and after we receive and inspect the product, the shipping fee amount will be refunded to your original payment account).
- Customized products (e.g., long dresses, sweaters customized according to your specific size or requirements) are not eligible for return unless there is a quality issue with the product. For specific inquiries, you can contact us via the phone number +86-13689658888 or send an email to customer@docmienphi.com for confirmation.
II. Return Application Process
- Submit a Return Application: When you confirm that you need to return a product, you must first submit an application through one of the following methods:
- Send an email to the official customer service email: customer@docmienphi.com. The email content must include your order number, name, contact phone number, reason for return, product name, and quantity. Additionally, attach clear photos of the product issue (e.g., photos of the defective part for quality issues, photos comparing the product label with the order information for wrong product receipts) to facilitate our quick verification and processing.
- Call the official contact phone number: +86-13689658888. During working hours (Monday to Sunday, 9:00-21:00), inform the customer service staff of your return request, provide the order number, personal information, and reason for return. The customer service staff will assist you in registering the return application.
Please be sure to wait for our review response after submitting the application. Returning the product directly without prior review and approval may result in delays or failure to process the return.
- Review the Return Application: Our customer service team will complete the review within 24 working hours after receiving your return application and will notify you of the review result via email or phone. If the application is approved, we will inform you of the specific return address and precautions. If the application is rejected, we will explain the reasons in detail (e.g., exceeding the return time limit, product not meeting return conditions), and you can supplement materials or adjust the application based on the feedback.
- Ship the Returned Product: After receiving the approval notice, please package the product to be returned and ship it back to the return address provided by the customer service within 3 days (Return Address: Return Group, Guangzhou Jingqi E-Commerce Co., Ltd.,Room B80, 4th Floor, Elevator 2, Jianye Building,No. 1440 Panyu Avenue North, Dalong Street,Panyu District, Guangzhou City.Contact Phone: +86-13689658888. Please indicate your order number on the courier waybill to help us quickly identify your return package). We recommend choosing a formal courier company (e.g., SF Express, ZTO Express, YTO Express) when shipping back and keeping the courier tracking number for future logistics status inquiries. If you choose cash-on-delivery (COD) shipping for personal reasons, we will not be able to sign for the package, and you will bear any consequences arising from this.
- Inspect the Returned Product: After receiving your returned package, we will inspect the product within 3 working days to check whether it meets the return conditions (e.g., whether it is brand-new, whether accessories are intact, whether there are quality issues).
- Process the Refund: If the product passes the inspection, we will process the refund within 2 working days. The refund amount will be returned via your original payment method. The specific arrival time depends on the processing cycle of the payment platform or bank, which is generally 1-7 working days. If the product fails the inspection (e.g., there are signs of use, missing accessories), we will notify you via email or phone, send the product back to you in its original condition, and explain the reasons for refusing the refund. You can decide whether to accept this result based on the situation.
III. Return Precautions
- Before shipping back the returned product, please carefully check whether there are any personal items (e.g., jewelry, documents) left in the package. During the inspection, we only verify Docmienphi brand products and related accessories. If non-brand items are found in the package, we will contact you via customer service to return them, but we will not be liable for any loss or damage caused by personal items left behind.
- During the return process, you shall bear the risks of damage, loss, or other issues of the product during transportation (If the return is due to product quality issues or wrong delivery and you have chosen value-added service, you can apply for our assistance with the courier compensation based on the courier claim certificate). We recommend that you package the product properly when shipping it back and decide whether to choose value-added service based on the product value.
- If you encounter any problems during the return process (e.g., not receiving the review response, delayed refund arrival), you can contact us at any time via the phone number +86-13689658888 or the customer service email customer@docmienphi.com. Our customer service staff will promptly answer your questions and assist in resolving the issues.
- Guangzhou Jingqi E-Commerce Co., Ltd. reserves the right to adjust and optimize this return policy based on market conditions and consumer feedback. The latest return policy will be published on the official Docmienphi website (www.docmienphi.com) and will take effect automatically after publication. We recommend that you visit the official website to check the latest policy before applying for a return to ensure the smooth progress of the return process.
Docmienphi and Guangzhou Jingqi E-Commerce Co., Ltd. are always committed to providing you with high-quality apparel products and services. The formulation of this return policy is not only a protection for your shopping rights but also a reflection of our confidence in our own product quality and service standards. We hope that through a standardized and transparent return process, you can feel more at ease when purchasing Docmienphi long dresses, sweaters, and Shirt tops. If you have any questions about this policy, please feel free to contact us through the above-mentioned methods, and we will be dedicated to serving you.