Shipping Policy
As the core apparel brand under Guangzhou Jingqi E-Commerce Co., Ltd., specializing in the categories of long dresses, sweaters, and Shirt tops, Docmienphi has been committed to providing high-quality apparel products and convenient shopping experiences for global consumers since its establishment. To ensure that users from different countries and regions can smoothly receive their favorite Docmienphi apparel, we have formulated a clear and standardized global shipping policy based on the parent company's resource integration capabilities and cooperation experience in cross-border logistics. This policy clearly covers two shipping methods: Standard Shipping and Free Shipping, with detailed explanations of core content such as shipping cost calculation, delivery time, package tracking, and precautions. It ensures that you can clearly understand the shipping progress of your package after placing an order and wait for the product to arrive with peace of mind. Whether you are in China or abroad, as long as you choose Docmienphi, we will deliver exquisite long dresses, warm sweaters, and comfortable Shirt tops to you accurately and safely with professional logistics services.
I. Global Shipping Scope and Shipping Methods
Docmienphi's shipping services cover most countries and regions around the world (the specific deliverable countries/regions can be checked by filling in the delivery address when placing an order; some remote areas or regions restricted by logistics policies do not support delivery temporarily). Currently, only two standardized shipping methods are provided to meet the shipping needs of different users. All shipping costs and free shipping rules are calculated in US Dollars ($), which are clear and transparent without any hidden logistics fees.
(1) Standard Shipping
Standard Shipping is a basic shipping method provided by Docmienphi for global users. Relying on long-term cooperation with well-known international logistics service providers (such as DHL, FedEx, UPS, and regional high-quality logistics partners), it ensures shipping stability and package safety while providing users with cost-effective shipping options. It is particularly suitable for users who purchase a single piece or a small quantity of Docmienphi apparel (such as a stylish long dress or a retro sweater).
- Shipping Cost Calculation Rules: Based on the total value of the products in your order (calculated in $, excluding any taxes), Standard Shipping adopts a tiered shipping cost collection method: when the total value of the products in the order is in the range of 0-130 $ , a fixed shipping fee of 8 $ is required. This shipping fee only covers the basic shipping cost from the Shanghai warehouse to the designated delivery address in your country/region, and does not include customs duties, customs clearance fees, agency service fees, etc., that may be incurred in the destination country/region (such fees shall be borne by you in accordance with local customs policies; for details, please consult the local customs authorities).
- Delivery Time: The delivery time of Standard Shipping varies depending on the destination country/region. Under normal circumstances:
- North America (e.g., the United States, Canada): From the date of order shipment, the delivery time is approximately 7-12 working days (working days exclude weekends and local legal holidays; the same below), and may be extended by 2-3 working days for remote areas.
- Europe (e.g., the United Kingdom, France, Germany, Italy, etc.): The delivery time is approximately 8-15 working days. Due to differences in customs clearance procedures in some EU countries, the delivery time may fluctuate slightly.
- Asia (e.g., Japan, South Korea, Singapore, etc.): The delivery time is relatively short, approximately 5-10 working days, and can be shortened to 3-7 working days for regions adjacent to China (e.g., Hong Kong China, Macau China).
- Oceania (e.g., Australia, New Zealand): The delivery time is approximately 10-18 working days, and an additional 3-5 working days are required for remote island areas.
- Other regions: The delivery time is usually 12-25 working days, which is determined based on factors such as the logistics infrastructure and customs clearance efficiency of the destination. Before placing an order, you can inquire by calling Docmienphi's official contact number +86-13689658888 (working hours: Monday to Sunday, 9:00-21:00, Beijing Time) or send an email to customer@docmienphi.com with the destination country/region, and we will provide you with a more accurate delivery time reference.
- Package Tracking: After your order is shipped via Standard Shipping, we will send the logistics tracking number and official tracking link (the link redirects to the query page of the corresponding logistics service provider) to the email address you provided (the contact email filled in when placing the order) within 24 working hours. You can enter the logistics tracking number through this link to query the real-time shipping status of the package, including key node information such as package shipped, in transit, arrived at transit warehouse, in customs clearance, out for delivery, and delivered. If you do not receive the logistics tracking email or cannot query the logistics information through the link, you can call the official phone number +86-13689658888 and provide your order number, and the customer service staff will help you verify the logistics tracking number and tracking method. You can also send an email to customer@docmienphi.com with your order number and an explanation that you have not received the tracking information, and we will resend the tracking link or provide manual query guidance for you within 1 working day.
(2) Free Shipping
To provide global users with a more cost-effective shopping experience, Docmienphi specially launches the Free Shipping policy, which applies to users whose order amount meets the specified standard. You can enjoy the same logistics service quality as Standard Shipping without paying any additional shipping fees. It is particularly suitable for users who purchase Docmienphi apparel in bulk (such as purchasing multiple Shirt tops at the same time or matching different styles of long dresses and sweaters), effectively reducing shopping costs.
- Free Shipping Rules: When the total value of the products in your order (calculated in $, excluding additional fees such as customs duties and customs clearance fees in the destination country/region) exceeds 130 $ , you will automatically enjoy the Free Shipping service without manual application. The system will directly waive all basic shipping fees when you check out (i.e., the shipping fee is displayed as 0 $). For example, if you purchase a wool sweater with a unit price of 80 $ and a floral long dress with a unit price of 60 $, the total order amount is 140 $, which meets the Free Shipping condition. You can receive the products via Free Shipping for free without paying the 8 $ Standard Shipping fee.
- Delivery Time and Service Quality: The logistics service providers for Free Shipping are the same as those for Standard Shipping, all of which are international high-quality logistics teams cooperating with Docmienphi. Therefore, the delivery time of Free Shipping is basically the same as that of Standard Shipping (for specific delivery time, please refer to the "Delivery Time" section in Standard Shipping), and it also enjoys package safety guarantee and full-process tracking service. The shipping quality will not be reduced due to Free Shipping. After the package is shipped, you will also receive an email containing the logistics tracking number and tracking link, and you can query the package dynamics in real time to ensure the shipping process is transparent and traceable.
- Explanation of Order Amount Calculation: The "total value of products in the order" in the Free Shipping rules only calculates the amount of Docmienphi apparel products you actually purchase (i.e., the sum of the unit prices of long dresses, sweaters, and Shirt tops), and does not include the following fees:
- Customs duties, import taxes, value-added taxes (VAT), and other taxes in the destination country/region (such taxes are levied by local customs and shall be borne by you);
- Additional fees incurred due to special needs (such as expedited shipping fees; currently, expedited shipping service is not provided);
- Refund amount generated after order cancellation or return (if the original order amount meets the Free Shipping condition and the amount is less than 130 $ after canceling some products, no additional shipping fee will be charged for orders that have been shipped; for orders that have not been shipped, the shipping fee will be recalculated, and you need to pay the 8 $ Standard Shipping fee before the order is shipped).
II. Order Fulfillment and Package Handling
To ensure that your order can enter the shipping process quickly, Docmienphi has established a standardized order processing and fulfillment mechanism. Each link from order confirmation to package shipment is strictly controlled in terms of time nodes to reduce unnecessary waiting.
- Order Processing Time: After you successfully place an order and complete the payment (via PayPal or credit card; payment success is subject to the system displaying "Payment Completed"), our warehouse team will complete order verification, product picking, quality inspection, packaging, and other work within 1-3 working days. The verification content includes the completeness and accuracy of order information (delivery address, contact person, phone number) and the product inventory status (to ensure products are in stock). In the quality inspection link, each piece of Docmienphi apparel is inspected, such as checking whether the stitching of long dresses is neat, whether the knitting texture of sweaters is intact, and whether the buttons/zippers of Shirt tops are in normal condition, to ensure that the shipped products have no quality problems. During packaging, brand-customized dust bags (to protect the apparel from wear) and shockproof express boxes are used to prevent product damage caused by extrusion and collision during shipping.
- Shipment Notification: After your package is packed and handed over to the logistics service provider for shipment, we will immediately send you a shipment notification through the following two methods:
- Email Notification: An "Order Shipped" email will be sent to the email address you provided when placing the order, which includes information such as the order number, shipment time, logistics tracking number, logistics tracking link, and estimated delivery time (refer to the delivery time), for your convenience to query at any time.
- SMS Notification (only for users whose reserved mobile phone numbers can receive international SMS): A short shipment reminder will be sent to the reserved mobile phone number, informing you that the order has been shipped and the method to query the logistics tracking number, to ensure that you are timely informed of the package status.
- Shipment Delay in Special Cases: In case of the following special circumstances, order shipment may be delayed. We will issue a notice in advance through Docmienphi's official website (www.docmienphi.com) or explain the reason and estimated shipment time to the affected users via email/SMS:
- Temporary Stock Shortage: Some popular styles (such as new long dresses of the season, limited-edition sweaters) may have temporary stock shortages due to a surge in orders, and need to be transferred from other warehouses. The transfer cycle is usually 3-5 working days, and the shipment will be arranged immediately after the transfer is completed.
- Logistics Policy Adjustments: Due to holidays and policy changes (such as adjustments to customs clearance procedures and logistics restrictions) in the destination country/region, logistics service providers may be temporarily unable to accept shipments. Shipment will be arranged after the policies are restored.
- Force Majeure: Unforeseeable and unavoidable circumstances such as natural disasters (typhoons, heavy rains), epidemics, and interruptions of international logistics routes may cause the warehouse to be unable to operate normally or logistics transportation to be blocked. We will resume shipment as soon as possible after the force majeure is eliminated and give priority to processing delayed orders.
If your order does not show the "Shipped" status for more than 3 working days, you can inquire by calling the official phone number +86-13689658888 or send an email to customer@docmienphi.com with your order number, and we will check the specific reason for you and feedback the estimated shipment time.
III. Package Tracking and Abnormal Handling
To enable you to fully grasp the shipping dynamics of the package and deal with possible logistics abnormalities in a timely manner, Docmienphi provides a complete package tracking service and abnormal problem handling mechanism to ensure that your rights and interests are not affected.
- Package Tracking Methods:
- Official Email Tracking: As mentioned above, after the package is shipped, you will receive an email containing the logistics tracking link. Click the link to redirect to the official query page of the logistics service provider, and enter the logistics tracking number to view the real-time shipping status of the package, including the current location of the package, completed shipping nodes, and the next shipping plan.
- Official Website Self-Query: You can also log in to Docmienphi's official website (www.docmienphi.com), enter "Personal Center - My Orders", find the corresponding order and click "View Logistics", and the system will directly display the logistics tracking information of the order without redirecting to a third-party page, making the operation more convenient.
- Logistics Service Provider's Official Website Query: If you do not receive the tracking email or there is a delay in the official website query, you can directly visit the official website of the corresponding logistics service provider (such as DHL official website, FedEx official website), enter the logistics tracking number provided by us in the "Package Tracking" section, and query the latest logistics information (the query interfaces of different logistics service providers may vary slightly; for operation questions, please refer to the "Query Guide" on the official website).
- Common Logistics Abnormalities and Handling Methods:
- Stagnant Package Tracking Information: If you find that the package tracking information has not been updated for a long time (more than 5 working days), it may be due to delayed logistics transshipment, long customs clearance time, or delayed synchronization of logistics information. At this time, you do not need to worry too much. You can first wait for 2-3 working days to see if the information is updated. If there is still no change, you can call Docmienphi's official phone number +86-13689658888 and provide the order number and logistics tracking number. The customer service staff will help you contact the logistics service provider to query the specific location of the package and the reason for the delay, and feedback to you in a timely manner. You can also send an email to customer@docmienphi.com with a detailed description of the time and specific situation of the stagnant tracking information, and we will communicate with the logistics party and reply to the handling progress within 2 working days.
- Package Shows "Delivery Failed": Delivery failure is usually caused by unclear delivery address, recipient not being at home, unreachable contact information, or adjustment of local logistics delivery time. In case of this situation, the logistics service provider will try to deliver again (the specific number of re-deliveries and time are subject to local logistics policies), and may inform you of the re-delivery time or self-pickup address via SMS or email (if you have reserved contact information with the logistics service provider). You can also take the initiative to contact the local logistics delivery point (the contact information can be found on the logistics tracking page) to confirm the delivery time or change the delivery information. If you need Docmienphi to assist in communication, you can provide the order number, logistics tracking number, and prompt information of delivery failure, and contact us via phone or email. We will do our best to help you solve the problem and avoid the package being returned.
- Package Lost or Damaged: If you have not received the package after the estimated delivery time and confirm that the package is lost through logistics tracking, or find that the package is damaged or the internal apparel is damaged after receiving the package (you must check it on the spot when signing for the package; if damage is found, you must refuse to sign and ask the delivery staff to issue a damage certificate), please contact us within 48 hours through the following methods to apply for handling:
- Call the official phone number +86-13689658888, explain the situation to the customer service staff, and provide the order number, logistics tracking number, and supporting materials for package loss/damage (such as screenshots of the logistics tracking page, photos of the damaged package, photos of the damaged product, and certificates issued by the delivery staff).
- Send an email to customer@docmienphi.com, which should include the above supporting materials and your request (such as re-shipment, refund).
After receiving your application, we will verify the situation with the logistics service provider within 3 working days. If it is confirmed that the package loss or damage is the responsibility of the logistics party, we will re-ship for free (if the same product is in stock) or provide a full refund (including the product amount and the paid shipping fee). If the logistics service provider needs further verification, we will synchronize the verification progress to you in a timely manner to ensure that the problem is solved as soon as possible.
IV. Shipping Precautions
- Standard for Filling in Delivery Address: To avoid package delivery failure or delivery delay due to incorrect address information, please carefully fill in the delivery address when placing an order to ensure that the information is complete and accurate. The specific requirements include:
- A detailed street address (including house number, unit number, floor, etc.) must be filled in; vague addresses (such as "XX Community" or "Near XX Street") should be avoided.
- The correct city, state/province, and postal code must be filled in (the postal code must match the city/region; an incorrect postal code may cause the package to be sorted to the wrong area).
- A valid contact phone number (it is recommended to include the country code, such as a US mobile phone number should be filled in as "+1-XXX-XXXXXXX") must be reserved to facilitate the logistics delivery staff to contact you if the address cannot be found.
If you find that the delivery address is filled in incorrectly after placing the order and the order has not been shipped, you can apply for modification by calling the official phone number +86-13689658888 or sending an email to customer@docmienphi.com, providing