Terms of Service
As the core apparel brand under Guangzhou Jingqi E-Commerce Co., Ltd., specializing in the categories of long dresses, sweaters, and shirt tops, Docmienphi has always relied on the parent company's mature e-commerce operation system and in-depth insight into consumer needs since its establishment. It takes "providing professional, thoughtful, and comprehensive services to every consumer" as its core goal. We deeply understand that high-quality apparel products need to be matched with a sound service system to make your shopping experience more secure and pleasant. Whether you have inquiries about styles, sizes, or fabrics before purchasing products, need to confirm or modify order information during the purchasing process, or require after-sales issue handling after receiving products, Docmienphi and Guangzhou Jingqi E-Commerce Co., Ltd. will provide full-link service support with standardized service processes and professional service attitudes. We are committed to ensuring that every consumer who chooses Docmienphi can feel the brand's adherence to and pursuit of service quality.
I. Pre-Sales Consulting Service
During your purchase of Docmienphi's long dresses, sweaters, and shirt tops, if you have any questions about product information, we will provide you with comprehensive pre-sales consulting support to help you understand the products more accurately and make choices that meet your own needs.
- Product Information Consulting: You can call the official contact number +86-13689658888 (working hours: Monday to Sunday, 9:00-21:00) to consult customer service staff about detailed product information. This includes, but is not limited to, the hem design, fabric drape, and applicable scenarios of long dresses; the knitting technique, warmth retention, and washing precautions of sweaters; and the version characteristics, matching suggestions, and color differences of shirt tops. Customer service staff will answer each of your questions based on professional product knowledge to ensure you fully understand the product details.
- Size Recommendation Service: Considering that apparel sizes may vary due to style and fabric characteristics, if you are confused about size selection, you can send an email to the customer service email address customer@docmienphi.com. Provide your height, weight, shoulder width, bust, and other body data, and specify the product style you prefer (such as a slim-fit long dress, loose-fitting sweater, etc.). Our customer service team will provide you with personalized size recommendation suggestions within 24 working hours based on the product size chart and feedback from previous consumers, reducing shopping concerns caused by incorrect sizes.
- Product Inventory and Shipping Time Inquiry: If you want to know the real-time inventory status of a specific style of product or inquire about the shipping time after placing an order, you can directly call the official contact number +86-13689658888 for consultation. Customer service staff will check the inventory system in real time and inform you of the inventory status of the target product (such as in-stock, pre-order, and pre-order shipping time). For in-stock products, they will clearly inform you of the shipping time after placing an order (usually, in-stock products ordered before 16:00 on working days will be shipped on the same day; in-stock products ordered after 16:00 will be shipped on the next day. Shipping times during holidays will be adjusted according to the actual situation, and the specific time shall be subject to the customer service notice), allowing you to clearly grasp the shopping rhythm.
II. In-Sales Order Service
After you successfully place an order for Docmienphi products, we will provide you with careful in-sales order services to ensure that your order information is accurate and that the logistics progress can be tracked at any time.
- Order Information Confirmation and Modification: Within 1 hour after placing an order, if you need to modify the order information (such as changing the delivery address, contact number, product color/size, and the target product is still in stock), you can immediately call the official contact number +86-13689658888 to contact customer service staff. Customer service staff will verify your order status (if it has not been shipped) and assist you in modifying the relevant information. If the order has entered the shipping process, they will inform you of the feasibility of modification and the subsequent processing methods (for example, modifying some information may require waiting for the package to be intercepted and then rearranged, and the specific situation shall be subject to the actual situation). At the same time, you can also send an email to customer@docmienphi.com, providing your order number, the information to be modified, and the new information content. After confirming the order status, customer service staff will promptly handle it and feedback the result to you.
- Order Cancellation Service: If you need to cancel your order for personal reasons after placing it and the order has not been shipped, you can apply for cancellation through the official contact number or customer service email. When calling +86-13689658888, you need to provide the order number, the name of the person who placed the order, and the contact number. After verification, customer service staff will immediately handle the cancellation procedures for you. When applying via email, you need to indicate the order number, the reason for cancellation, and your personal contact information in the email. The customer service team will process it within 12 working hours and inform you of the cancellation result. If the order has been shipped, it cannot be canceled directly. You can apply for a return in accordance with the brand's return policy after receiving the product (for specific return rules, please refer to the "Return Policy" page on the official website or consult customer service).
- Logistics Progress Inquiry Service: After the order is shipped, we will send the logistics tracking number and inquiry link to your order-placing mobile phone number via SMS. If you do not receive the SMS or want to know the logistics progress in real time, you can call the official contact number +86-13689658888 and provide the order number or the receiving mobile phone number. Customer service staff will inquire about the current logistics location, estimated delivery time, and other information for you. You can also send an email to customer@docmienphi.com to apply for an inquiry. Customer service staff will attach the logistics inquiry method and current progress when replying to the email, allowing you to keep track of the package dynamics at any time.
III. After-Sales Support Service
After receiving Docmienphi products, if you encounter problems such as product quality issues, logistics damage, incorrect delivery, or missing items, we will provide you with efficient and standardized after-sales support services to make every effort to solve your problems and protect your legitimate rights and interests.
- Handling of Product Quality Issues: If the long dress, sweater, or shirt top you received has quality issues (such as fabric damage, craftsmanship defects, loose seams, missing accessories, etc.), please apply for after-sales handling through the following methods within 7 days of receiving the product:
- Call the official contact number +86-13689658888, explain the problem to the customer service staff, and provide the order number and product photos (clearly showing the defective parts). Customer service staff will guide you through the subsequent handling, including applying for a replacement (if the same style and size are in stock) or a return and refund. The return shipping fee caused by quality issues will be borne by Guangzhou Jingqi E-Commerce Co., Ltd. (you need to advance the shipping fee first, and after the problem is verified, the shipping fee will be refunded to your original payment account together with the refund).
- Send an email to customer@docmienphi.com. The email content must include the order number, name, contact number, problem description, and photos of the product issue. The customer service team will review it within 24 working hours. After the review is approved, they will inform you of the specific handling plan (such as the replacement address, return address, etc.) to ensure that the problem is solved in a timely manner.
- Handling of Logistics Damage, Incorrect Delivery, or Missing Items: If you find that the outer packaging is damaged when signing for the package, or find that the product is crushed, deformed, or stained when opening the package, or there is incorrect delivery (the received product does not match the order information) or missing items (some products in the order are missing), please refuse to sign for the package immediately (if the outer packaging is severely damaged) or keep relevant evidence (such as photos of the damaged package, photos of the damaged product, comparison photos of the order information and the received product), and call the official contact number +86-13689658888 to contact customer service within 24 hours. Based on the evidence you provide, customer service staff will verify the situation and arrange for a re-delivery (for missing or incorrect delivery, the re-delivered goods will be shipped as soon as possible), replacement, or return and refund for you. The relevant logistics costs will be borne by Guangzhou Jingqi E-Commerce Co., Ltd., and you do not need to pay any additional fees.
- After-Sales Issue Follow-Up Service: After submitting an after-sales application, if you want to know the handling progress (such as whether the replacement product has been shipped, whether the return and refund have been reviewed), you can consult by calling +86-13689658888 or sending an email to customer@docmienphi.com. Provide your order number and the time of submitting the after-sales application. Customer service staff will inquire about the current handling stage for you, inform you of the estimated completion time, and notify you via phone or email as soon as the handling is completed, ensuring that you are fully informed of the progress of solving the after-sales issue.
IV. Service Guarantee and Instructions
- Service Time Guarantee: For your inquiries, order modifications, after-sales applications, and other requests submitted via phone or email, we promise to respond and handle them within the specified time (real-time response for phone consultations, reply to email consultations within 24 working hours, and review of after-sales applications within 24 working hours). If service delays occur due to special circumstances (such as a surge in orders during holidays, system maintenance, etc.), we will issue a notice in advance through the official Docmienphi website (www.docmienphi.com) to inform you of the reason for the delay and the time when normal services will resume. Thank you for your understanding and tolerance.
- Service Record and Confidentiality: During your use of our services, we will keep detailed records of your personal information (such as name, contact information, body data), order information, and service content. This information is only used to provide you with services (such as size recommendations, order processing, after-sales follow-up). We will strictly abide by relevant data security regulations, adopt measures such as encrypted storage and permission control to protect the security of your information, and will never disclose the information to any third party without your permission, effectively protecting your privacy rights and interests.
- Service Feedback and Optimization: If you have any dissatisfaction with the service process of Docmienphi (such as poor customer service attitude, delayed service handling, incomplete problem resolution, etc.) or have suggestions for service optimization, you can send an email to customer@docmienphi.com, detailing your service experience, the problems encountered, and the content of the suggestions. Our service supervision team will contact you within 3 working days, verify the situation, make rectifications, and feedback the rectification results to you. We have always believed that consumer feedback is an important driving force for the brand to optimize services, and we will continue to adjust service processes and improve service quality based on feedback.
Docmienphi and Guangzhou Jingqi E-Commerce Co., Ltd. have always believed that service is not simply solving problems, but a continuous focus on and response to consumer needs. From pre-sales to after-sales, and from consultation to feedback, the setting of each of our service links and the formulation of each service standard are based on your satisfaction. In the future, we will continue to delve into service details, improve the service system, and accompany you on every Docmienphi shopping journey with more professional and thoughtful services, allowing you to not only enjoy high-quality apparel products but also feel the warmth and care conveyed by the brand.